Data Deletion

Email info@thedigitalfuse.com with the subject line Data Deletion Request.

So we can find your records, please tell us which of the cases below applies and include the detail it asks for. We do not need any other personal information, and you should not send us passwords or access tokens.

Include the WhatsApp phone number you messaged from and, if you know it, the name of the business you contacted.

We will delete the contact record, the conversation history, and the enquiry raised from it. Because we process this information on behalf of that business, we will also tell them the request was made. Any conversion event already reported to Meta cannot be recalled, but those events carry an advertising click identifier and an outcome — not your phone number, your name, or anything you wrote.

Include the business name and the WhatsApp Business Account identifier. We will disconnect the account from the platform, delete the stored access token, and delete the contacts, conversations, enquiries and conversion records belonging to it.

You can also revoke our access directly from Meta at any time, in Business Settings under the business integrations for your WhatsApp Business Account. Doing so stops all further processing immediately, though it does not by itself delete what we already hold, so send us a request as well.

Include the email address the account uses. We will delete the account, its password, and the record of actions taken under it.

We acknowledge requests within 5 business days and complete them within 30 days. We will write to confirm once the deletion is done.

Deletion is permanent and cannot be undone. Backups are rotated on a 30 day cycle, so a copy may persist in an encrypted backup for up to that long after the live records are removed. We may retain the minimum needed to meet a legal obligation or to resolve a dispute, and if that applies to your request we will tell you what was kept and why.

Our privacy policy explains what we collect and why.